🤔 General Questions
We're based in Petersfield, Hampshire and primarily serve customers within a 15-mile radius including:
- Petersfield
- Liss
- Horndean
- clanfield
- And surrounding villages
Yes, we service all makes and models of cars and light commercial vehicles up to 3.5 tonnes. This includes petrol, diesel, hybrid, and electric vehicles. Our technicians are trained to work on all major manufacturers.
No. As long as we use genuine or OEM-equivalent parts and follow the manufacturer's service schedule, your warranty remains valid. We stamp your service book and provide full documentation for warranty purposes.
💳 Booking & Payment
You can book through our website, by phone on +44 1730 123456, or by visiting our workshop. Online bookings receive confirmation within 2 hours during business hours.
Payment is due when you collect your vehicle after the work is complete. We accept card payments via Stripe and bank transfer. We do not require deposits for standard bookings.
24+ hours notice: No charge, free cancellation or reschedule
Less than 24 hours: £50 cancellation fee
See our Cancellation Policy for full details.
🔧 The Service
Service duration varies by type:
- Interim Service: 1-1.5 hours
- Full Service: 2-3 hours
- Major Service: 3-4 hours
- MOT Test: 45-60 minutes
We'll give you a time estimate when you book.
We have a limited number of courtesy cars available. Please request this when booking and we'll confirm availability. Alternative transport options can be discussed.
We will always contact you before performing any additional work. We'll explain the issue, provide a quote, and seek your approval. You'll never receive unexpected charges.
🛡️ Warranty & Guarantees
All our work is backed by comprehensive warranties:
- Parts: 12-month warranty against defects
- Labour: 6-month guarantee
- MOT: Free retest within 10 days if repairs needed
Contact us within 14 days and we'll investigate. If there's an issue with our work, we'll fix it free of charge. Customer satisfaction is our priority.