🛡️ Our Promise
We understand that plans change. That's why we offer a fair refund policy that protects both you and our business.
- Cancel anytime before work begins
- No charge if you give 24+ hours notice
- Work guaranteed - we'll fix any issues
- Transparent pricing means no surprises
Cancellation & Refund Summary
| When You Cancel | Refund/Charge | Notes |
|---|---|---|
| 24+ hours before | No charge | Full cancellation at no cost |
| Less than 24 hours | £50 fee | Covers reserved bay allocation |
| No-show | £50 charge | Applied to future booking |
Service Guarantee
If you're not satisfied with any work we've carried out:
- Contact us within 14 days of the service
- We'll inspect the issue at no charge
- If the work is found to be defective, we'll repair it free of charge
- If we cannot resolve the issue, we'll provide a full refund for that specific work
Parts and Labour Warranty
All parts carry a 12-month warranty against defects. All labour is guaranteed for 6 months. If a part fails or work needs redoing within these periods, we'll fix it at no charge.
Non-Refundable Items
We cannot refund:
- Diagnostic fees when no fault is found (this is a chargeable service)
- MOT test fees (legally required fee paid to DVSA)
- Parts that have been specially ordered and cannot be returned
How to Request a Refund
Contact us with your invoice number and reason for the refund request:
Email: info@reelcreations.co.uk
Phone: +44 1730 123456
Address: The Ivy House, 1 Folly Lane, Petersfield, GU31 4AU
We aim to process refund requests within 5-10 business days.